Getting Started

Discover how easy it is to get started with Onix Cleaning.

Cleaning Services

Learn more about the various services we have to offer.

General Questions

Answers to your most basic cleaning questions.

Trust & Safety

Explore what makes Onix a reliable and trusted partner.

Bookings & Schedule

Find answers on our most common booking queries.

Payments & Billing

With Onix, payments are a breeze. Learn More.

Ratings & Feedback

Learn how to share your feedback with our team.

Referral Program

Referrals are the greatest compliment. Learn how.

Gift Cards & Coupons

Looking to give the gift of hassle free cleaning?

Company
Policies

Find information on our company policies.

Supplies & Equipment

Search our most common supply questions.

Questions?
Contact Us

We're happy to help. Contact us anytime!

GET STARTED

Discover how easy it is to get started with us.​

The booking process is as simple as possible. We make it easy for you with our simple 3-step process. Just click on the “Book Now” button or from our website top menu bar. It shouldn’t take more than a minute to book your first appointment. If you’re not sure which service you need, please review our cleaning checklist page for more guidance. You can also book an appointment by phone at 781-558-2198 or email Maria@Onix.Cleaning

Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply click on the Booking link on the top of this website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment. Start your booking here: https://onix.cleaning/learn-more

Once you have completed your online booking you will receive a confirmation email. This is there to reassure you that your booking has gone through. If you need to alter your appointment for any reason, you may do so without penalty 48-hours before your appointment time.

Our cleaners will always try to arrive on time for your clean however please do note when booking we ask for a 2 hour arrival window to take into account heavy traffic and unforeseen events. For instance, if you booked a service 11 AM, you can expect us to arrive between 11AM-1PM. While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. We do our best to ensure that our cleaning plan doesn’t interfere with your schedule. We will contact you if we are running late or running ahead of schedule. As a general rule, you can expect us to arrive within our designated window.

Step 1: Customize your service, and tailor the cleaning to your home.

Step 2: Get a quote through our online booking form.

Step 3: Set up regular cleanings with your favorite cleaner. Once we have matched you with a certified cleaner, you can set up a weekly, biweekly or monthly schedule.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

To ensure your service goes smoothly, we suggest that you:

Communicate openly and clearly with your cleaner when giving instructions.

De-clutter your home (by clearing counters and tables, putting away toys, clothes and accessories, securing valuables, etc)

The less time the cleaners spend decluttering your home before they can actually clean, the better your cleaning experience will be.

Performing a walkthrough at the beginning and end of each appointment.

This eliminates any gray area, and sets clear expectations for both you and your cleaner.

Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether), whether in person or by utilizing the customer notes.

Remember, each customer has different expectations. To make sure yours are met, make them clear to your cleaner.

CLEANING SERVICES

Learn more about the various services we offer.

Absolutely! In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call or email us directly. Our friendly office staff will be happy to log your needs in our system so you don’t have to reiterate them every time we arrive for service.

This often includes driving directions for difficult to find areas, gate or special access instructions and parking instructions. However, you are free to add whatever you feel is important for our cleaning professionals.

Special requests must be submitted via email/phone in advance of the scheduled cleaning service. Cleaners are not able to take special requests at the time of the job.

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest Onix Cleaning standard.

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest Onix Cleaning standard. To view each set of tasks by cleaning type, check out our cleaning checklist page.

Besides getting a discount on the service, we also pre-schedule your appointments to ensure you get the same team each time. We also give our recurring clients first dibs on seasonal specials.

Currently, we can clean the inside and outside of accessible windows if you select this service at the time of booking. This service includes washing the window sills, window tracks, inside of windows, and outside of accessible windows.

For example, if your house is one story with standard 8-foot ceilings and windows, then we should be able to clean all your windows both inside and outside. However, if you live in a high rise or two-story property, then we will only be able to clean the inside of your windows and outside windows on the first floor that are no higher than 9 feet.

For safety purposes, we don’t allow housekeepers to use ladders, only extension pools. If you have a small two-foot stool or ladder that would be good for outside use, please provide and note this when you book. If our team assess and determines it is safe, they will use it.

Every household has different needs. To begin with, most clients order an initial deep or standard cleaning of their home to assess the service, then they decide to book a recurring appointment based on how often the assistance is needed. By following this model, you can rest assured that your home is always clean and in top shape.

For first time customers and one-time customers, our Quality Inspection will include taking before and after photos of our cleaning technicians’ work. These pictures are used for training, proof of our work performance and promotion of our high quality standards. These pictures are most often used, but not limited to, Onetime Cleanings, Spring Cleans and Move‐In/Out cleanings. If you do not want pictures taken of work areas in your home please notify Onix Cleaning.

For standard recurring cleaning, service typically takes bewtween 1-2 hours on average but can vary based on the a number of factors including the size of the propery. First time cleanings can take twice as long.

For the safety of our cleaning professionals we can’t perform the following: climb ladders, lift objects that weigh more than 25 pounds, move heavy objects (e.g stoves, refrigerators, heavy couches and chairs) mold removal, deep stain removal, insect infestations, pest removal, and hazardous material clean-up.

We hope you understand that the health and safety of our cleaners is very important to us! For health and safety concerns we don’t offer the following: We don’t clean properties where there is active smoking happening, our company is strictly non-smoking. We do not want to expose our staff to second-hand smoke or where the air quality is tainted.

We don’t clean properties with any wild or potentially dangerous animals. We clean around animal litter boxes, but we don’t clean out litter boxes or handle animal feces. We don’t offer de-hoarding services or clean properties with a current hoarding issue, due to the danger of piles and the inability to clean properly with the overcrowding of stuff.

For liability reasons we don’t clean the following: To avoid breaking or damaging old blinds or shutters, we only clean blinds and shutters that are in good working condition. We dust all surfaces and items except collectibles, fine china or other precious items located inside of china cabinets or other off-limit areas you designate.

To ensure we provide your home with the highest quality of care, we don’t typically: clean toys, clean the inside of your fireplace, pick up clutter, clean your iron, do laundry or wash dishes. 

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request. Note: The add-on service to clean the interior of drawers and cabinets will only be performed if these areas are empty.

If you’d like us to clean behind or underneath heavy objects, please move them beforehand or arrange to have them moved during your appointment. If your home does have black mold you should immediately consult a specialist to remove the mold. Only then would we resume cleaning that area.

In order for us to provide you with excellent cleaning service, there’s a few things we require from you. Our cleaning professionals must have access to your home at the specified appointment time. Your home must also have running hot water and electricity. 

During spring and summer months your home must have working air conditioning. While our professionals will generally avoid cleaning areas with small traces of black mold, your home cannot have too many areas with black mold. 

If you fail to meet these conditions, our cleaning professionals reserve the right to refuse you service until the conditions are met. We strongly urge you make sure these conditions are met before our professionals arrive.

Onix Cleaning real estate cleaning services ensure your property is immaculate, whether you are preparing for a listing photo shoot or an open house, our services will help you close the deal faster. 

Our cleaning services will help get your listing ready to show. This service is designed to make the home pristine and ready to sell by inviting prospects to relax in a freshly cleaned home and visualize living there. 

We also offer vacancy cleaning services to help owners or property managers shorten the vacancy period by preparing the unit for its next tenants. Both services deliver impeccable results. To learn more, see our Real Estate services page.

Our pricing is based on your rental property size, level of effort to prepare for the next guest/tenant, frequency of service and length of the contract. To learn more, see the Turnover service page or contact us.

Our steam cleaning services are safe for you, families, pets and our staff.

Our Turnover services are available to rental owners and property managers.

Our Turnover service is comprehensive and guarantees your property is ready for the next guest/tenant by developing a custom quality control check list.

Standard cleaning is perfect maintenance or tune-up clean for a well-kept home. If your household has become overwhelming or true cleaning has been neglected the last month, or so, then we recommend a deep clean service. Standard Cleaning package covers vacuuming and mopping floors, cleaning bathrooms, kitchen, living room, bedrooms, dusting touch points, ceiling fans, etc. 

We do offer extra services like cleaning the inside the fridge or oven, which can be selected on the booking form when picking services. 

To learn more or compare what is offered by package visit our checklist page.

Please contacts us directly for information related to our window cleaning services.

That’s entirely up to you, we recommend being there for the first time cleaning if possible. If you cannot be home for your booking, that’s perfectly fine. 

When you book your appointment, you’ll be asked to provide instructions for entering and exiting your property including any special parking arrangements you need us to follow. 

Please note that if you leave your keys with the cleaner, Onix Cleaning will not be responsible for any issues.

The deep clean package is a comprehensive top-to-bottom cleaning for first-time customers or customers who haven’t had their home professionally cleaned in the last 30 days. 

We utilize our Deep Clean Checklist to ensure we capture all of the little details. In addition to cleaning all the areas in your home you’d expect, during the first clean, Onix Cleaning will damp wipe your baseboards, trash cans, doors and door frames – removing the dust and grime buildup. We will vacuum and disinfect all registers and vents, as well as edge all rooms with the vacuum. We will vacuum floor to ceiling in the corners of each room we clean, and then corner to corner along the tops of the walls to remove any cobwebs and dust up high. 

Team members will spend extra time in the kitchen and the bathrooms to clean away scale and soap buildup on the first visit. We clean the kitchen floor, bathroom floors and the entry foyer. We use HEPA-filtered vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances. 

To learn more or compare what is offered by package visit our checklist page.

The Weekly, Biweekly or Monthly visits are considered our recurring services. When you schedule a service with us, you can select a one-time or recurring service. Keep in mind the recurring service discount applies after the second visit.

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time consuming. Let us take one thing off your To-Do list and help you get that deposit back. 

Our move in/move out cleanings are designed to prepare a home for new homeowners & tenants. This is our most thorough cleaning and will get your home cleaned from top to bottom. 

To learn more or compare what is offered by package visit our checklist page.

We come equipped with six-foot extension poles that allow us to reach 10-12 foot ceilings depending on the height of the housekeeper. If your ceilings are higher than 12 feet, please let us know at the time of your booking. For safety reasons, we limit our ladder use to a two-foot ladder.

We have additional services that can be bundled with a Onix Cleaning service if you select one or more extra services at the time of booking. These extra services include:

  • Laundry care
  • Clean inside/outside of accessible windows
  • Inside of refrigerator Inside of freezer
  • Inside of oven
  • Carpet Cleaning
  • Gutter Cleaning
  • Painting Services
  • Lawn Care
  • Organizing cabinets, drawers, shelves and closets

From time to time we may recommend an extra service to a client, but remember it needs to be scheduled in advance so that we accommodate the extra work in our schedules.

We have teams that do 100% green cleaning. We also use the power of steam cleaning to sanitize and disinfect key areas in your home. Simply request it and we’ll assign a green-cleaning team. 

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses. 

While most green cleaning products cannot remove all harmful forms of bacteria, Onix Cleaning strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.

We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Onix but scheduling conflicts may result in occasional changes. 

All of our Onix professionals have been through our extensive recruitment process, which has allowed us to build a team of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service. In cases where your regular team is out sick or unavailable, we will send a substitute cleaning team. 

*Please note if you do reschedule your cleaning, to honor your request we may need provide a new cleaner for you.

We offer a focused cleaning package, which is designed to cover the primary living areas within the property: master bedroom, master bathroom, kitchen, family or living room, powder room or half bath. 

We can also work with you to design a custom cleaning package. We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean. Hourly cleaning is available for $40 per hour, per cleaner with a 2-hour minimum. You can also call the office and we can customize your cleaning and the price.

We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last 30 days. We can also offer you move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. 

We can also offer you extra cleaning services, please contact us directly for more information.

We provide a customized post-construction clean for these types of situations. Please contact us at (781) 558-2198 or email maria@onix.cleaning to coordinate this and receive pricing information.

We try to minimize our environmental impact and keep the health of our employees in mind. Here are some key things we’re doing today. Our on-going operations are more environmentally sustainable because we reuse our spray bottles and pre-proportioned cleaning products, which reduces our carbon footprint and packaging waste.

We typically send teams of 2-3 depending on the size of your home and the type of cleaning service requested.

We’re here to make life more enjoyable for you, so while we recommend you being onsite for the first cleaning, we don’t require your presence for the first appointment or any other cleaning appointments. We recommend doing whatever feels most comfortable to you. 

When you book your appointment, you’ll be asked to provide instructions for entering and exiting your property including any special parking arrangements you need us to follow.

Yes we do! Post-construction jobs require a custom quote. Please call us at (781) 558-2198 to discuss.

Yes we do! At Onix Cleaning we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. 

Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know. 

For property managers and real estate agents, we also offer turnover painting at our sister company Oliveira Painting.  Just give us a call to ask about painting.

Yes! Just ask us about carpet cleaning when you book online, via email, or over the phone and we will be happy to help you make your carpets look amazing again.

Yes, absolutely! Alternatlively, if you wish, we can install a lock-box at your property for a one time $20 fee.

Yes. We can work with you to design a custom cleaning package. We want to offer our clients a service that fits their situation. 

We have a flexible hourly service option that will allow you to decide how much you would like us to clean. Hourly cleaning is available for $40 per hour, per cleaner with a 2-hour minimum. 

You can also call the office and we can customize your cleaning and the price.

GENERAL QUESTIONS

Answers to your most basic cleaning questions.

The booking process is as simple as possible. We make it easy for you with our simple 3-step process.

That’s it, now you can relax knowing our outstanding professionals are on the way to handle all of the “dirty work”.

Tips are not required or expected but always appreciated and go directly to your cleaner. Feel free to give your cleaning professional a tip, gratuity is a powerful way to say, “I appreciate your work.” and it will make their day! 

If you are exceptionally pleased with the results, we encourage you to show your appreciation to your cleaning team. This can be achieved by providing a tip, writing a positive review online, giving them verbal praise or a written note with your endorsement. All these methods make a huge difference and help us know we are providing value in your life. 

We love hearing that our work is appreciated.

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

After you set up your recurring service, we’ll be there like clockwork on the date and time selected. We’ll send a reminder email 2 days in advance so you can expect us.

For standard recurring cleaning, service typically takes bewtween 2-3 hours on average but can vary based on the a number of factors including the size of the propery.

First time cleanings can take twice as long.

For standard recurring cleaning, service typically takes between 2-3 hours on average but can vary based on the a number of factors including the size of the property.  First time cleanings can take twice as long. 

Each house is different so please allow for flexibility in your scheduled service. If you have a time sensitive deadline just contact our office and we do our best to accommodate your request.

No problem! You can conduct a quick search online. Some helpful websites that should have this information are Zillow.com, Trulia.com or Redfin.com.

No, you do not need to enter your card details to book your appointment. Once we receive your booking form, one our experienced team members will contact you to confirm your appointment and get your payment details.

Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process or contact us directly.

Please note that not all requests can be fulfilled.

Onix Cleaning is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs.

You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance.

Our cleaners will always try to arrive on time for your clean however please do note when booking we ask for a 2 hour arrival window to take into account heavy traffic and unforeseen events. For instance, if you booked a service 11 AM, you can expect us to arrive between 11AM-1PM.

We will contact you if we are running late or running ahead of schedule. As a general rule, you can expect us to arrive within our designated window.

Our marketing emails are full of housekeeping tips, exclusive early bird specials and updates from Onix Cleaning. But if you’d prefer not to receive them, just click the “Unsubscribe” button at the bottom of one of our marketing emails.

Please note that we’ll continue to send you email notifications regarding your service appointments and your account credits and receipts to ensure that you have them for your records.

Our pricing is based on the number of bedrooms and bathrooms selected (which includes common areas such as kitchen and living rooms) along with the size and condition of your home and the level of service.

We provide instant quotes based on the service you select from our book now menu, we also offer extra services that you can bundle with your service. These additional services can be selected during the checkout process, and the total cost of the service will automatically display.

Please see our Service page for a full list of available services.

Our website is available 24/7 for ordering or rescheduling any services. 

If you need to speak with someone, our office is open Monday through Friday 8AM-6PM and closed on major holidays. (e.g. News Years day, Presidents, Memorial, Independence Day, Labor Day, Thanksgiving and the day after and Christmas Eve and Christmas Day.)

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Onix Cleaning is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

Please reach out to us so we can confirm coverage is available in your new location.

That can happen, we are all busy trying to fit it all in! If this happens to you, don’t worry we will contact you and adjust the service accordingly and give you a new price for the job and update your property profile.

If you are unsure about what condition your house is in, please contact us with some pictures of your home.

We are in business to make a difference in people’s everyday lives. A clean well-organized dwelling promotes space for what matters in life, whether it is more fun, creativity, peace, or hospitality. 

You can count on us to provide marvelous service. Every service undergoes a 50+ point inspection, plus any custom specifications outlined in the properties profile to deliver consistent excellence.

We are your local cleaning experts. If you have any additional questions, please feel free to reach out to us anytime!

We can be reached by email at Maria@Onix.Cleaning or Phone and Text Message (781) 558-2198. 

You can also submit an inquiry on our contact us page: https://onix.cleaning/contact/

We can be reached by email at Maria@Onix.Cleaning or Phone and Text Message (781) 558-2198.

You can also submit an inquiry on our contact us page: https://onix.cleaning/contact/

We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Onix but scheduling conflicts may result in occasional changes. 

All of our Onix professionals have been through our extensive recruitment process, which has allowed us to build a team of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service. In cases where your regular team is out sick or unavailable, we will send a substitute cleaning team. 

*Please note if you do reschedule your cleaning, to honor your request we may need provide a new cleaner for you.

We service the greater Boston area. Take a look at our service area map. We cover a 10-15 mile radius around Boston. We are always looking for opportunites to expand our service area. If you live outside this area, and you think we should expand into your neighborhood send us an email.

We typically send teams of 2-3 depending on the size of your home and the type of cleaning service requested.

We’re recognized for being able to offer competitive rates for our high quality cleaning services.

When you book your appointment, you’ll be asked to provide instructions for entering and exiting your property including any special parking arrangements you need us to follow. We suggest that even if you plan to be home to let us in, it is always good practice to provide a backup entrance plan because life happens, anyone can forget we are coming.

If your housekeepers cannot access the property either because you are not home or the entry instructions you provided don’t grant them access, a 50% of your total service will be assessed in the event that our teams arrive and are unable to access the premises.

Yes! All of our Onix professionals have been through our extensive recruitment process, which has allowed us to build a team of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service.

Yes! All Onix Cleaning professionals have been through a thorough reference checking process in order to come on board with us.

Yes! At Onix Cleaning we LOVE pets. All of our maids are trained to correctly deal with your furry family member.

Even though we are animal lovers, pets don’t always love us. If you think your pet(s) may become overly anxious or protective while we are there, please make temporary arrangements to care for them while we are at your property. Unfortunately our company cannot be responsible for them.

We love animals, but for safety concerns, we don’t clean homes with more than 4 pets, and we don’t clean properties where there are wild or dangerous animals on the premises.

For the safety of our teams, we cannot:
Feed Pets
Clean Cages
Walk Pets

Yes! We can work with you to design a custom cleaning package. We want to offer our clients a service that fits their situation. We have a flexible hourly service option that will allow you to decide how much you would like us to clean.

Hourly cleaning is available for $40 per hour, per cleaner with a 2-hour minimum. You can also call the office and we can customize your cleaning and the price.

TRUST & SAFETY

Explore what makes Onix a reliable and trusted partner.

Yes! Security and trust is our #1 priority at Onix Cleaning.

We carefully vet all of our cleaners to make sure that they are the best your area has to offer.

All Onix Cleaning professionals are highly trained, background and reference checked, as well as insured.

Many of our talented cleaning professionals have been with us for several years. We have an extremely low turnover rate and do our best to retain their talent.

Our employees are what make us so great!

Absolutely! Each of our team members goes through an extensive training period before stepping foot in a customer’s home.

We have a lot invested in our teams and it shows in each and every clean. Training is ongoing as new products and methods emerge on the market.

Each team includes a working team leader who supervises the team on site and completes a quality check throughout the service.

A field manager will periodically visit your home while your team is cleaning. Field managers also perform quality checks to ensure that you receive the best possible service.

With field manager visits, you can feel comfortable knowing that you’ll always receive the highest quality clean.

Our housekeepers are employees, not temps or 1099 contractors. It’s only possible to offer this level of service at scale with employees.

To provide excellent service for you and our other customers, we needed to find, train, and reward great talent.

We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Onix Cleaning all our candidates must undertake a rigorous selection and recruitment process.

This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

You can rest assured that all of our professional housecleaners are fully trained and insured.

We wear our Onix uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques.

For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services.

After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans.

We also back all of our work with a 100% satisfaction guarantee and have been doing so for over 20 years.

These are just a few of the many reasons why customers trust Onix Cleaning.

Yes, absolutely!

Alternatlively, if you wish, we can install a lockbox at your property for a one time $20 fee.

Yes, Onix Cleaning is insured.

We’re happy to provide proof of insurance for your peace of mind, email us directly at Maria@Onix.Cleaning.

We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an that an issue arises, please contact us immediately either by email Maria@Onix.Cleaning or by Phone/Text (781) 558-2198.

Yes, we are a close knit team here at Onix and we have a great relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities.

We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.

BOOKINGS & SCHEDULE

Find answers on our most common booking queries.

Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply click on the Booking link on the top of this website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment. Start your booking here: https://onix.cleaning/learn-more

It really takes no more than 60 seconds. Simply fill out the booking form here: https://onix.cleaning/learn-more and we’ll be in touch to confirm your date and time.

No problem! We have a dedicated customer service team here at Onix Cleaning. Give us a call at (781) 558-2198. You can also email us at maria@onix.cleaning. Just leave your number and one of our team members will give you a ring as soon as possible!

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Onix Cleaning understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, please call or email 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

No. We do not currently accept same-day bookings online.

Relax! It’ll only be a matter of time before your home becomes sparking clean!  After you make your booking, you will receive a confirmation email and soon enough, you’ll have one of Onix professionals cleaning your home in no time!

Onix Cleaning understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, please call or email 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Our cleaners will always try to arrive on time for your clean however please do note when booking we ask for a 2 hour arrival window to take into account heavy traffic and unforeseen events. For instance, if you booked a service 11 AM, you can expect us to arrive between 11AM-1PM. We will contact you if we are running late or running ahead of schedule. As a general rule, you can expect us to arrive within our designated window.

No. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed.

That’s not a problem at all, simply give us a call or send us an email and we will update your recurring cleaning service. Your service fee per visit will automatically be adjusted to reflect your new selection.

To cancel or adjust a booking, you can either contact us at maria@onix.cleaning or (781) 558-2198.

Please give us 48 hours notice if you wish to cancel your booking otherwise you will be charged a 50% cancellation fee.

We provide residential cleaning appointments Monday through Friday. Our website is available 24/7 for ordering, rescheduling, or canceling any services.

If you need to speak with someone, our business office is open Monday through Friday 9AM-5PM

We try our very best to find a cleaner for your preferred date and time.  However, if you book on short notice, we may not be able to find you an Onix cleaning professional for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.

We will contact you via email or phone to confirm your appointment.

When you book your appointment, you’ll be asked to provide instructions for entering and exiting your property including any special parking arrangements you need us to follow. We suggest that even if you plan to be home to let us in, it is always good practice to provide a backup entrance plan because life happens, anyone can forget we are coming.

If your housekeepers cannot access the property either because you are not home or the entry instructions you provided don’t grant them access, a 50% of your total service will be assessed in the event that our teams arrive and are unable to access the premises.

Yes, absolutely! Give us a call at (781) 558-2198 and we will set you up with a great home cleaning immediately.

Your recurring cleaning services automatically renews based on the selected frequency and the date of subscription. (If you subscribe biweekly on January 1, your next appointment would be on January 15th)

PAYMENTS & BILLING

With Onix, payments are a breeze. Learn More.

A $25.00 fee will be assessed for all cancelled and declined payments.

If you do need to cancel or reschedule your cleaning appointment, we ask that you please do so 48 hours in advance of the appointment. If you cancel your cleaning less than 48 hours before scheduled time, we have to charge you a cancellation fee of $50.

If you have any issue with billing or charges, don’t hesitate to contact us.

In the rare event that you are unsatisfied with your clean, we will offer you a re-clean at a time that suits you, free of charge or refund you.

Not to worry! This is an authorization debit requested to your issuing bank to verify your credit card.

A hold will be placed on your account (for authorization) in the amount of your total balance the before your scheduled cleaning date.

The hold is not a charge. We only charge you after the cleaning has been rendered and will receive an email invoice shortly thereafter.

It is only a temporary charge and will get refunded back to you within the next 7-10 business days.

Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments and ACH Electronic Transfers (Zelle & Venmo).

If you do choose to write us a check, please make it payable to Maria DeSouza or Onix Cleaning.

Coming soon!  Please contact our office directly with any questions.

Coming soon!  Please contact our office directly with any questions.

Coming soon!  Please contact our office directly with any questions.

Coming soon!  Please contact our office directly with any questions.

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

Yes, it sure is! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

You can read more about them on stripe.com

Yes, we accept credit card, checks, ACH Electronic Transfers (Zelle & Venmo) and cash payments

Your credit card will be charged after your cleaning has been completed. You will also receive an email receipt shortly after the payment is processed.

RATINGS & FEEDBACK

Learn how to share your feedback with our team.

After each cleaning, you’ll have an opportunity to provide feedback on your service. We also encourage you to call the office directly to make any comments. Immediate feedback is essential to serve you better. We love to improve our services and to recognize exceptional performance!!!

We would really appreciate you leaving a review on any of our social media profiles.  Please click any of the links below:

Google
Facebook
Yelp

REFERRALS

Referrals are the greatest compliment. Learn how.

It’s easy! Once you create your profile with us, you’ll instantly have access to your referral code. Send this code to as many people as you’d like. Whenever someone books using your code, they get $25 off their cleaning, and you get $25 in cleaning credit!

The Onix Cleaning referral program provides a discount to first-time referral customers only. If you are a first time customer, make sure you are using the unique referral link provided by your friend, if the link is no longer working, your friend may no longer be participating in the referral program.

Please contact Maria@Onix.Cleaning if you need additional assistance.

To participate in our referral program, you will need to login to your Onix Cleaning account and claim your referral Id and shareable referral link.

Each client has a unique referral link that’s easy to share with friends and family. You can send it out via text, email, or social media—whichever you prefer!

Once your friend or loved one trials the service with your referral ID, your friend or family member will receive a $25 discount off their first service, and you earn a $25 referral reward that can be applied to a future service. To learn more, login into your account.

Use your friend or family member’s unique referral link when you book a service at Onix Cleaning and they’ll be automatically listed as your referrer and earn credit.

Yes, of course you can!

Simply give us a call/text 781-558-2198 or drop us an email at Maria@Onix.Cleaning and we’ll send through your referral code to give to your friends and family.

With our referral program, you will get $25 credit for each friend that uses your referral code.

You can always login to your Onix Referral account and see your referral rewards earned balance and redemptions.

GIFT CARDS & COUPONS

Looking to give the gift of hassle free cleaning?

Gift Certificates are not refundable but are transferable.

Onix Cleaning gift cards are delivered to the gift recipient’s inbox along with your personal message.

Onix Gift cards can be redeemed anytime within 12-months of purchase can be applied to one or more services offered.

Please contact us directly to apply your gift certificate towards your account.

Email, Text or Call

Please contact our office directly for more information.

Yes, we are willing to work with our clients to make sure that your certificates are used until the balance is depleted.

Yes, we offer discounts through our loyalty programs!

Recurring Service Discounts:   Clients who sign up for a recurring service are eligible for discounts. By scheduling more frequent cleanings, you save more each visit.

Please note, these discounts are not applicable until the 2nd cleaning.

To learn more, visit our services page.

Yes, we offer gift certificates. It’s the best gift ever!!! Almost everyone could use a cleaner house! Plus, a gift like this also gives the gift of time. Onix Cleaning gift cards can be redeemed anytime within 12-months of purchase can be applied to one or more of our services.

To learn more or buy a gift card, visit our gift card page.

OUR COMPANY POLICIES

Find more information on our company policies.

Call us within 24 hours and we will re-clean the area, free of charge.

No, Absolutely Not! Onix Cleaning is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to taxes and work-related injuries.

We’re fully licensed and insured for your peace of mind.

Punctuality and reliability are two of our top priorities when we recruit our Onix Cleaning professionals.

In the rare event that your cleaner doesn’t show up, please contact us via email, text or phone and we’ll help to resolve your issue immediately.

Reliability and cleaning quality are top priorities when we recruit our Onix Cleaning professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us immediately and we’ll assist you in resolving the issue.

Please keep in mind, we cannot assume responsibility for damages caused by normal wear or assume responsibility for the restoration of furniture, windows, blinds, ovens, refrigerators, flooring, lighting, tile, caulking or grout.

For the financial security and safety of our clients and staff, we carry liability coverage as well as workman’s compensation. As our customer, you will not be responsible for staff injuries, as this is covered under our business insurance.

There are never contracts or obligations when working with Onix.

You can cancel any appointment at any time. The only thing we ask is if you have to cancel/reschedule for any reason, please let us know at least 48 hours in advance.

There is a $50 cancellation fee if you cancel or reschedule your appointment less than 48 hours prior to your appointment.

To cancel, simply contact us by email Maria@Onix.Cleaning or call us 781-558-2198 to cancel or reschedule. Once you cancel or reschedule, we will send you an email confirmation for your reference.

We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost or give you back 100% of your money.

Customers can request a reclean either by email Maria@Onix.Cleaning.com or Call/Text (781) 558-2198.

Please let us know where we fell short. Our customer service team will respond promptly.

We get it right or we make it right!

Yes! All of our work is backed with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost or give you back 100% of your money.

Your happiness is our number-one priority (and that’s not just marketing talk…we have a 100% Guarantee). If you have an issue we want to know about it, reach out so we can fix it.

SUPPLIES & EQUIPMENT

Search our most common questions related to supplies.

Absolutely, we offer Green Seal® and EPA certified cleaning products that are safe for you, families, pets, and our staff.

The green methods we use, help your household avoid allergic reactions by eliminating pet dander, mold, and dust mites.

No problem! We can use any supplies that you leave out for us.

If you have special care requirements (think custom floors or countertops), or other surfaces that require special products to clean, we highly recommend you choose and provide your own products for these surfaces.

Our cleaners bring all supplies necessary to clean your house.

We use ergonomically designed equipment to improve the safety, comfort, and productivity of staff. We use green label CRI-certified (carpet and rug institute) vacuums intended for the professional residential cleaners. These ergonomically designed vacuums reduce noise pollution and feature a 4-stage HEPA filtration system, proven to help decrease allergy and asthma triggers in indoor environments.

Yes, we bring our own products and equipment at no extra charge to you.

If you have special care requirements (think custom floors or countertops), or other surfaces that require special products to clean, we highly recommend you choose and provide your own products for these surfaces.

Feel free to let us know and we can use any supplies you leave out for us.

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